Richard Lim

• Explore the pillars of digital transformation built around data, culture, technology and innovation 
• Through a comprehensive European-wide study, Retail Economics quantify the impact of digital transformation on commercial metrics such as revenue, profitability and market share 
• Are we reaching a point of inflection – the explosion of Gen AI and other technologies is levelling the playing field, providing an opportunity for agile brands to close the gap quickly; will the digital leaders of today become the digital followers of tomorrow? 

Retail Case Study Interactive: Quantifying the benefits and costs of digital transformation in the retail industry  

• Explore the pillars of digital transformation built around data, culture, technology and innovation 
• Through a comprehensive European-wide study, Retail Economics quantify the impact of digital transformation on commercial metrics such as revenue, profitability and market share 
• Are we reaching a point of inflection – the explosion of Gen AI and other technologies is levelling the playing field, providing an opportunity for agile brands to close the gap quickly; will the digital leaders of today become the digital followers of tomorrow? 

Following the panel, you will join a small group of your peers to address a question put to you by the speakers. 

• How can top-down analysis be conducted to establish digital transformation and assess the pockets of value for decision-making on the best integration of Gen AI? 
• What are both the top challenges and success factors across different industries, such as those that are more strictly regulated, when incorporating Gen AI tools across businesses? 
• Who should be the key decision-makers when it comes to AI integration to ensure that CDAO strategy aligns with engineer and science application